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Using Workflow Tools to Engage Students in the Trifecta of Compliance

By Maria Bounos, RN, MPM, COC, PMC, CSPO, and Christina Panos, RHIA, CTR

As educators, it is our duty to assist students with the transition from student life to career professional, so that students can advance successfully into a business role.

The healthcare industry is incredibly complex and constantly evolving. Efficiently maintaining compliance is challenging. Workflow solutions allow educators the opportunity to demonstrate the complexity of the healthcare industry and incorporate day-to-day scenarios into the curriculum to assist in the learning process.

Electronic workflow solutions such as encoders and research solutions facilitate the diagnostic and procedural coding of claims; provide search tools to determine medical necessity; or calculators to assist in calculating inpatient, outpatient, or professional fee reimbursement—which simulate industry processes used in practice to maintain compliance.

Integrating these solutions into the curriculum encourages new learning techniques, allows the student to explore new opportunities in coding and reimbursement, simulates real-world situations in the classroom, and provides the educator with new platforms for educational delivery.

Students come in all shapes and forms, they may have just graduated high school, transferred from another college, or be a working student or a learning parent. Recognizing these variances and understanding what makes each student tick is critical to active engagement in the education process.

The application of workflow tools is a practical solution for students to apply day-to-day scenarios and to become well-rounded in working with evolving technology.

Consumers and students alike use their smartphones and the internet to research virtually every decision they face, so why not use electronic workflow solutions to support students in the virtual classroom? The utilization of electronic workflow tools to complement any curriculum can lead to a healthy successful educational process and preparation for the next steps into the real world. Ultimately, integration of workflow tools into the student curriculum can enhance the learning process in an increasingly complex healthcare industry.


Critical Questions
We would be interested in understanding the role of electronic workflow tools in your classroom. What have been your successes and challenges? How do we build toward the future of HIM education? Let me know at this post on AHIMA Access.

  • What aspect of your curriculum provides students with real-world experience?
  • How have you integrated the use of workflow solutions as part of your students’ curriculum?

Maria Bounos ( is the practice lead for coding and reimbursement solutions at Wolters Kluwer legal and regulatory division.

Christina Panos ( is the customer success manager at Wolters Kluwer legal and regulatory division.

Note: Maria Bounos and Christina Panos will co-present “Using Workflow Tools to Engage Students in the Trifecta of Compliance” at AOE21 on Tuesday, July 27, from 3:40 pm to 4:25 pm.

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